Refund policy

Currently all our products are made-to-order. Each item is manufactured only after an order is placed — we do not keep ready stock of printed items. Because of this, our return and refund process works differently from standard off-the-shelf retail, as outlined below.

Made-to-Order Products

Since every product is custom-manufactured after ordering, returns or exchanges are not accepted for:

  • Incorrect size selected by the customer
  • Change of mind
  • Design or color preference issues
  • Ordering mistakes from the customer

 

Damages, Defects, or Incorrect Items

If you receive:

  • A damaged product
  • A printing defect
  • A wrong size or wrong product sent by our team

You must notify us within 48 hours of delivery on our Email address - supportsepnine@gmail.com

  • A clear unboxing video
  • Clear images showing the issue
  • Order ID and product details

Without an unboxing video, claims may not be accepted.

If the issue is verified from our side, we will:

  • Reprint and resend the product at no additional cost, or
  • Issue a credit note (as mutually agreed)

Printing & Color Variation Disclaimer

Slight variations in the following are considered normal in the Clothing/printing industry and do not qualify as defects:

  • Print placement (±0.5–1 inch)
  • Color tone (screen vs. fabric difference)
  • Fabric texture feel

Size Tolerance

All garments may have a manufacturing tolerance of ±1 inch. This is standard in bulk garment production and will not be considered a defect.

Order Cancellations

Orders cannot be cancelled after:

  • 1 hour of placing an order on our website

If cancellation is requested before 1 hour of placing an order, approval is subject to management discretion.

Refund Policy

Due to the customized nature of our products, we generally do not offer monetary refunds. Approved cases will instead be resolved through one of the following:

  • Reprint
  • Replacement
  • Credit note adjustment on future orders

 

Exceptions / Non-Returnable Items

In addition to the made-to-order exclusions above, we do not accept returns on:

  • Sale items or discounted/clearance products
  • Gift cards
  • Hazardous materials, flammable liquids, or gases (not applicable to standard apparel/printed orders)

Exchanges

Since all items are made-to-order, exchanges are not offered in the traditional sense. If your product qualifies under the Damages, Defects, or Incorrect Items section above, it will be handled via reprint or credit note as described.

Questions?

For any return, refund, or order-related questions, contact us at supportsepnine@gmail.com