Shipping policy
Currently all our products are made-to-order. Shipping timelines begin only after production is complete, not from the date of order placement. Please review the details below before placing your order.
Order Processing Time
Since every item is manufactured after the order is placed, It takes 48 hours for production before your order is shipped. Processing time may vary based on order quantity, design complexity, and current order volume.
You will receive a confirmation once your order has been shipped.
Shipping Time
Once your order has been dispatched, estimated delivery timelines are:
|
Destination |
Estimated Delivery Time |
|
Within [INDIA] |
5 - 8 business days |
Delivery timelines are estimates provided by our courier partners and are not guaranteed. Delays due to customs, weather, courier backlogs, or other circumstances beyond our control may occur.
Order Tracking
Once your order ships, you will receive a tracking number via WhatsApp so you can monitor your shipment's progress.
Incorrect Address
Please double-check your shipping address before confirming your order. We are not responsible for orders delayed, lost, or misdelivered due to an incorrect or incomplete address provided at checkout. If you notice an error, contact us immediately at supportsepnine@gmail.com — we cannot guarantee changes once production has started.
Lost or Delayed Shipments
If your order appears to be lost or significantly delayed in transit, please contact us at supportsepnine@gmail.com with your order ID so we can investigate with the courier partner. Since made-to-order items cannot simply be restocked, resolution for confirmed lost shipments will be handled via reprint or credit note, consistent with our Return and Refund Policy.
Damaged in Transit
If your package arrives visibly damaged, please film an unboxing video and take clear photos before opening it further, and contact us within 48 hours of delivery at supportsepnine@gmail.com This is required for us to file a claim with the courier and process a reprint or credit note — claims without an unboxing video may not be accepted.
Questions?
For any shipping-related questions, contact us at supportsepnine@gmail.com